Insider Terms and Conditions

By visiting www.sofainsider.com (Website) operated by UAB Gooliver (We, or Us, or UAB Gooliver) and/ or purchasing and using services listed on the Website (Services), you, the user (Insider, User, Individual, or You),agree to be bound by the following terms and conditions (Terms and Conditions), including any additional policies referenced herein, as well as all applicable laws and regulations. If you are accepting the Terms and Conditions on behalf of a legal entity (act as a Company representative), you also represent and warrant that you have the authority to bind that entity to the terms of these Terms and Conditions and that you agree to the Terms and Conditions on the entity’s behalf.

Please read the Terms and Conditions carefully before accessing or using the Website or our Services. In order to access the Website and Services, you are requested to accept and confirm the Terms and Conditions. If you do not agree with the Terms and Conditions, then you may not access the Website or use our Service.

1. Definitions

The following terms are defined in these Terms and Conditions:

Account shall mean a digital account created on the Website with unique identification information which allows access to the Sofainsider platform to use Services.

Additional services shall mean additional services requested by the Company from UAB Gooliver by way of a separate agreement which are outside the scope of Services provided in the Platform.

Audience and Filters shall mean a selected number of individuals required to participate in the Research and targeting criteria applied to define their demographics.

Company shall mean a legal person whose representative registers to Sofainsider with a Company Account with the intent to purchase Sofainsider Services to perform a Research on behalf of the legal person. 

Company representative shall mean a representative of a legal person who registers to Sofainsider with a Company Account with the intent to purchase Sofainsider Services to perform a Research on behalf of the legal person.

Credits shall mean virtual Sofainsider credits earned by individuals in exchange for their participation in a Research.

Database shall mean a proprietary database owned by UAB Gooliver, which consists of Insiders profile data which they submit to Sofainsider on a voluntary basis.

Feedback shall mean creative ideas, suggestions, proposals, comments, or other materials about the Website or Platform provided by you to us.

Insider, or User, or Individual, or You shall mean an individual who registers to Sofainsider with an Insider Account with the intent to earn credits by participating in Research and answering questions from their perspective.

Insights report shall mean a final result of a Company’s Research prepared by UAB Gooliver.

Research shall mean a study performed by a Company where it seeks to gather feedback from individuals on their products and services before proceeding to launch or improve such products and services.

Services shall mean a performance of a Research using Sofainsider platform to create Research questionnaire and recruit individuals (Insiders) and reward them with Credits for their participation in the Research.

Sofainsider, or Platform shall mean an online platform under the name of Sofainsider accessible at Website and operated by UAB Gooliver.

We, or Us, or Gooliver shall mean UAB Gooliver, a private limited liability company, established and operating under the laws of the Republic of Lithuania, legal entity code 305426380, address of registered office at Lvivo g. 25-702, LT-09320 Vilnius, Lithuania, doing business as Sofainsider.

Terms and Conditions shall mean these Terms and Conditions of using the Services available on the Website.

Website shall mean a website accessible at www.sofainsider.com. 

2. Services

UAB Gooliver operates an online platform called Sofainsider (Sofainsider, or Platform) accessible at Website that provides companies with the tools to create and conduct research with individuals in order to gather feedback on their products and services before proceeding to launch or improve such products and services (Research).

In order to use our Services, Company representative registers to Sofainsider and creates an account on the Website (Account).

Individuals may register and create Account as members of Sofainsider panel community (Insider), in order to participate in a Research to provide feedback on Company’s products or services available to be reviewed on the Website in exchange for Sofainsider credits (Credits). Once an Insider collects a specified minimum amount of Credits, the Credits could be exchanged for money or donated to a charity of their choice. 

The Company sets a number of Insiders they request to involve in a Research and targeting criteria (Audience and Filters) and based on that Sofainsider sends invitations to individuals who meet the Audience and Filters requirements set by the Company. If individuals receive an invitation, they may have an opportunity to participate in a Research if there are available spots. They are not obliged to accept the invitation. 

In order to identify eligible Insiders whose profile meets the Audience and Filters requirements, Sofainsider has built and operates its proprietary database (Database), which consists of Insiders profile data submitted to Sofainsider on a voluntary basis.

Sofainsider distributes the invites and Research questionnaire created by the Company, collects their answers from selected Insiders, performs analysis and provides the Company with final results (Insights report).

Insights report consists of: (a) the Research questionnaire and anonymised responses to the questions; (b) anonymised and aggregated statistical and socio-demographic data based on the selected Audience and Filters; (c) additional information to complement the report. 

Company may also source additional services from UAB Gooliver by way of a separate agreement (Additional services) to assist Company in preparing Research material, or provide other assistance related to the use of the Platform.

3. Registration

In order to access the Platform and use our Services, you will be required to complete the registration process and create an Insider Account. Once registered, you will be asked to complete your profile by answering a set of questions related to your demographics, such as information about your education, occupation, household, hobbies and interests, travel habits, shopping habits, use of technology, environmental views and habits, economy.

You must ensure that any personal data you give us when creating an Account and completing your profile is true, accurate and up-to-date. All personal data that you give to us will be treated in accordance with the Terms and Conditions, our Privacy policy and applicable legal acts.

You are responsible to keep your Account details (such as login details and password) confidential as well as restrict access to your device so that any other individual may not access the Platform using your Account. 

You are liable for all content posted by you and all activity on your Account, including your insights provided in a Research, credit withdrawals made using your Account and content posted by others who have logins or accounts associated with your Account. You shall immediately notify us of any unauthorised use of your Account or any breach of security.

4. Licence

Subject to the Terms and Conditions, we grant you a personal, non-exclusive, non-transferrable, revocable, worldwide licence solely to access and use the Platform to participate in a Research conducted by companies in accordance with any instructions provided by Sofainsider. We reserve the right to terminate this licence at any time for any reason or no reason.

5. Obligations

In order to be entitled to use or continue to use our Services, you acknowledge and agree to the following conditions:

  • You are at least 18 years of age.
  • By registering to Sofainsider you do not gain control over the Platform through which companies create and conduct Research and you participate in it.
  • You will control your Account and protect the confidentiality of your Account information. You will restrict access to your device so that any other individual may not access the Platform using your Account. You shall immediately notify us for any unauthorised use of your Account or any breach of security.
  • You do not create more than one Insider Account on the Platform. If we detect such cases, we reserve the right to immediately block all associated accounts. You may create a Company Account where you act as a representative of a legal entity willing to perform a Research through the Platform. In such a case, you may use your work email address to register to the Platform.
  • You are selected and invited to participate in a Research based on the information you provided in your profile. 
  • Once you have completed and submitted your answers to a Research questionnaire, you will not be allowed to make any changes on your answers. 
  • You will not knowingly provide inaccurate information through the Platform, including information in your profile and your answers submitted for Research purposes.
  • You will not use our Services to transmit content, including your answers to Research questionnaires, that may:
    • be unlawful, or encourage or support illegal activities;
    • be defamatory, fraudulent, deceptive, racial, abusive, threatening, harassing, or pornographic;
    • infringe intellectual property rights of others such as copyright, trademarks, trade secrets, patents or may harm the right of privacy or any other right of any party;
    • infringe applicable legal acts, including data protection laws, laws on protection of minors;
    • invade the privacy of others;
    • compete with Sofainsider’s activity and interests.
  • You will not misuse the Platform or insert files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property.
  • You will not attempt to gain unauthorised access to the Platform or its related systems or networks.
  • You will not engage in any fraudulent or deceptive activity while using Sofainsider or our Services, including any fraudulent or deceptive activity which aims at gaining direct or indirect profit, benefit, or advantage from any available Sofainsider reduced rates, incentives, offers, referral bonuses, or other benefits as set by us from time to time. Service misuse and/ or fraudulent/ deceptive activity, as defined above, includes (but is not limited to) acts of virtual impersonation of allegedly different account operators, use of external machines for purposes of false impersonation, taking advantage of possible bug or similar coding errors which may alter or misdirect calculation of due payments to Sofainsider and dissemination of identical surveys through multiple, allegedly unaffiliated, accounts with a view to make false representations of high user activity. Where such activity is detected by Sofainsider’s monitoring mechanisms, we may, at our own discretion, immediately block any further use of Sofainsider and/ or our Services, disable any fraudulent Account, recall all possible offers, benefits, reduced rates, and bonuses of which the perpetrator(s) may have taken advantage by means of the mentioned prohibited activity and request from perpetrator(s) to immediately compensate us for any caused damage, harm, or loss of profit.
  • You are in compliance with the terms set in these Terms and Conditions.
  • You will regularly review the Terms and Conditions in order to be informed about potential changes to the Terms and Conditions.
  • You will not copy, take screenshots or videos or otherwise share any part of the Platform (including any part, feature, function or user interface) or contents of any Research questionnaires presented to you.
  • You will not access or use the Platform in order to build a competitive product or service or to benchmark with another product or service.

6. Credit rewards and withdrawals

You receive Credits for your participation in a Research. The reward in Credits for each Research depends on the length and complexity of the Research questionnaire. The number of Credits awarded for a specific Research will be indicated in each Research invitation. 

You are awarded Credits only when you fully complete a Research questionnaire and submit your answers. The answers are reviewed by for quality control and may be disregarded if they are inappropriate. The received credits are added to your Account balance. Once you collect the minimum specified number of Credits, Credits may be withdrawn from the Account based on the determined rate to Euros.

As an Insider you participate in a market research on our Platform for which you may earn income. You may earn income from UAB Gooliver, however, you do not become an employee of UAB Gooliver. According to the laws of the Republic of Lithuania, UAB Gooliver is obliged to calculate and, if applicable, deduct and pay personal income tax on the income you receive from UAB Gooliver as well as provide your personal information for declaration purposes.

Upon your request to withdraw Credits, UAB Gooliver will calculate tax liabilities due from the amount to be withdrawn from your Account and handle any tax and declaration liabilities due to the local tax authority on your behalf.

For this purpose, you will be required to verify your identity. If you are a Lithuanian resident, you must verify your full name, surname and personal identification number. You may verify such information directly in the Platform.

If you are a non-Lithuanian resident, you must verify your full name, surname, date of birth, personal identification number (not mandatory), residential address outside of Lithuania. You must prove that the indicated residency outside of Lithuania is correct by providing a certificate issued by a legal authority. If you do not provide such certificate, you verify that the indicated address is correct and corresponds to your residential address and you take full responsibility for any incorrect information you may provide.

We reserve the right, at our sole discretion, to review and change the credit rates. New rates become valid after the change and we do not provide any returns or extra credits for prior completed questionnaires due to the rate change.

Credit withdrawals are done to your individual bank account indicated on your Account. In order to secure the payments, Sofainsider collaborates with certified payment service providers operating according to the provisions of the applicable legislation. Sofainsider does not store your payment data. The payment service provider controls the payment process and the data provided by you and informs us of the approval or the rejection of the transaction. In case a transaction is rejected, irrespective of the reason of the rejection, you must reinitiate the payout request, otherwise we will not be able to transfer you the money.

7. Warranty

You expressly agree that your use of, or inability to use, the Services is at your sole risk. All Services delivered to you through the Website are (except as expressly stated by us) provided “as is” for your use, without any representation, warranties or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

8. Refund policy

Our Services are digital and available to purchase “as is”. Therefore Sofainsider does not offer refunds on any Services.

9. Ownership of data

UAB Gooliver shall be an exclusive owner of all existing Sofainsider Database data, including Insiders profile information, their answers and any general statistical and market insights derived by UAB Gooliver through the process of performing Research with Sofainsider.

Either party (i.e. Company or UAB Gooliver) who creates a Research questionnaire for the purpose to perform a Research for the Company shall be an exclusive owner of the Research questionnaire data. By participating in a Research, you do not become an owner of the Research questionnaire. Separate questions of the questionnaire shall not be considered as an intellectual property and does not belong to either party.

You acknowledge and agree that throughout the provision of Services of Sofainsider, your anonymised and aggregated profile information as well as your answers will be provided to the Company for their business use.

10. Confidentiality

10.1. Definitions

Confidential information shall mean any proprietary information, including third party information (i.e. trade secrets, know-how, inventions materials, developments, software and other financial, business or technical information), disclosed, in relation to the Terms and Conditions, in whatever tangible form or medium, by one party (Disclosing party) to another party (Receiving party), irrespective of whether it is clearly marked as confidential (or with some other proprietary notice or not) and all information disclosed orally or otherwise in intangible form by the Disclosing party.

Confidential information shall not include any information that:

  • Is or becomes generally available to the public without breach of the Terms and Conditions by the Receiving party.
  • Has been independently developed by the Receiving Party without reliance on the Confidential Information.
  • Is rightfully presented to the Receiving party without restriction by a third party without breach of any obligation to the Disclosing party.
  • Is disclosed by the Receiving Party with the prior written approval of the Disclosing Party.

To clarify, any information related to the Research (i.e. contents of the Research questionnaire, Company’s name, brand, current or potential offerings, the fact the Company conducts the Research using the Platform, etc.) as well as all non-public content, designs, features, functions, elements and aspects of the Platform, shall be treated by you as Confidential information.

Additionally, any information related to your profile data, shall be treated by UAB Gooliver as Confidential information.

Further, the parties agree that while the terms of these Terms and Conditions are confidential, the existence of the Terms and Conditions and nature of the relationship between the parties is not confidential.

Disclosing party shall mean and refer to either party and all its associate companies, associates, employees, officers, servants, agents or professional advisors (including, without limitation, legal counsel, accountants, consultants, and financial advisors), acting on behalf of such party (Representatives), where and whenever such party discloses confidential information to the other party.

Receiving party shall mean and refer to either party and all its associate companies, associates, employees, officers, servants, agents or professional advisors (including, without limitation, legal counsel, accountants, consultants, and financial advisors), acting on behalf of the Receiving party (Representatives) where and whenever such party receives information from the other party.

10.2. Use of confidential information

Each party and its Representatives shall use reasonable care and will take all necessary organisational and technical measures to keep the other’s Confidential information secret.

Except for the specific rights granted by the Terms and Conditions, neither party shall possess, access, use, reproduce or disclose any of the other’s Confidential information without its prior written consent. 

The Receiving party may disclose Confidential information only to its Representatives who have a need to know for the permitted purpose and who are bound to safeguard the Confidential information pursuant to obligations that are at least as protective as the restrictions in the Terms and Conditions. Each party shall be responsible for any breach of confidentiality by its Representatives.

The Receiving party shall ensure that anyone to whom the Receiving party discloses the information complies with the Terms and Conditions as if they were the Receiving Party and that, if needed, they enter into a Confidentiality Agreement with the Receiving party on terms no less protective than those contained in the Terms and Conditions. 

In the event that the Receiving party is required by law, public authorities or court order to disclose any Confidential information to any third party, it shall use its best endeavours: 

  • To inform the Disclosing party of the full circumstances of the disclosure and the Confidential information to be disclosed.
  • To consult with the Disclosing party with the aim of taking all possible steps to avoid or limit disclosure and taking those steps where they would not result in significant adverse consequences to the Disclosing party.
  • To gain assurances in relation to confidentiality from the body to whom the information shall be disclosed.
  • To limit the disclosure and provide only the absolutely necessary Confidential information as requested by the competent authorities, provided, however, that any such disclosed information will remain subject to the Terms and Conditions.

Promptly after any termination of the Terms and Conditions (or at the Disclosing party’s request at any other time), the Receiving party shall return all of the other’s tangible Confidential information, permanently erase all Confidential information from any storage media and destroy all information, records and materials developed therefrom.

The confidentiality obligations under this section shall survive for 5 years following any termination or expiration of the Terms and Conditions of any party, provided that confidentiality obligations with respect to Confidential information constituting trade secrets shall continue for as long as such Confidential information shall be eligible for trade secret protection.

10.3. Confidentiality of Research questionnaires

Please note that questionnaires distributed to you by Companies to conduct Research may include sensitive or confidential information about the Company’s business and operations (e.g. launching of a new service as such information may be revealed through the content of a Research questionnaire), which the Company does not want to be made public or become accessible to competitors. 

As a result of the above, by accepting the Terms and Conditions you agree that you shall keep the contents of each Research you participate in confidential and you shall not use, copy, reproduce or publicise (e.g. via social media) Research questionnaires and their content presented to you, as these acts may constitute a violation of third parties’ rights as protected by the applicable law.

11. Intellectual property rights

All intellectual property rights, including, without limitation, software, logos, designs, visual graphics, know-how, databases, domain names, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction, in any information, content, materials, data or processes contained in or to this Website belong to UAB Gooliver. All rights of the Sofainsider in such intellectual property rights are hereby reserved.

12. Limitation of liability

In no case shall we and any related persons and companies be liable for any direct, indirect, incidental, special, or consequential damages of any kind, including, but not limited to lost profit, lost revenue, lost savings, loss of data, replacement costs, or any similar damages or any comments or complaints from any third-party, arising from your use of any Services procured using the Website and Platform.

13. Indemnification

You hereby indemnify and hold UAB Gooliver harmless and agree to defend against any third party claim or action brought against UAB Gooliver or Sofainsider or any of its parent, subsidiary or affiliated companies, employees and representatives from and against any and all claims, actions, losses, liabilities, damages, costs and expenses (including reasonable legal fees and costs) arising out of or in connection with any claim(s) regarding the: 

  • Breach of any warranty, representation, covenant or agreement made by you in these Terms and Conditions.
  • Misuse of Website, Platform or Services.
  • Violation of any third party rights.
  • Violation of all and any applicable laws or regulations.

We shall promptly provide notice to you of any such claim, demand, liability, loss, damage, cost or expense.

14. Feedback

You have no obligation to provide us with creative ideas, suggestions, proposals, comments, or other materials (Feedback). However, if you submit Feedback to us, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Feedback that you forward to us without any compensation to you.

You agree that your Feedback will not violate any rights of any third-party and will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operations of the Services, Website or any related websites. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead anyone as to the origin of any Feedback. You are solely responsible for any Feedback you make and their accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

We may monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, or otherwise objectionable or violates any party’s intellectual property or the Terms and Conditions.

15. Third-party websites

Certain content, products and services available on the Website may include links to the third-party websites, whether affiliated with us or not. We are not liable for any risks related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party resources.

16. Accuracy of information

There may be information on the Website or in the Services that contains technical, typographical, or photographic errors. Therefore, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

17. Privacy policy and Cookie policy

Any personal information you provide to us is governed by our Privacy policy. 

The usage of cookies and similar tracking technologies (like web beacons and pixels) is governed by our Cookie policy.

18. Termination

The Terms and Conditions are effective unless and until terminated by either you or us. You may terminate the Terms and Conditions at any time by deleting your Account or notifying us in writing that you no longer wish to use our Services. 

We reserve the right to terminate the Terms and Conditions at any time with 30 days prior notice. In case of breach of the Terms and Conditions by you, we can immediately terminate the Terms and Conditions without notice. In such case, we may deny you access to our Services (or any part thereof).

The rights, duties and responsibilities of both parties shall continue in full force and effect until the effective date of any termination or expiration of the Terms and Conditions, as applicable. Upon termination or expiration of the Terms and Conditions:

  • UAB Gooliver shall immediately pay out Credits to your indicated bank account, if you have at least 10 Euros worth of Credits in your Account.
  • You shall desist from any further use of the Platform.
  • At each party’s request, the other party shall be obliged at its own expense to return to the other party any confidential information of such party.

Sections 10, 11, 12, 13 and 18 of the Terms and Conditions and our Privacy policy shall survive termination of the Terms and Conditions.

19. Law and jurisdiction

The Terms and Conditions and any separate agreements whereby we provide you Services are governed by and construed in accordance with the law of the Republic of Lithuania.

20. Entire agreement

These Terms and Conditions, our Privacy policy, our Cookie policy, and any documents referred to in them or posted by us on the Website in respect to the Services represent the entire agreement and understanding between you and us in relation to your use of the Platform and Services, superseding any prior agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of the Terms and Conditions shall not be construed against the drafting party. The failure of us to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

21. Language of Terms and Conditions

The Terms and Conditions is drafted in Lithuanian and translated into English. In the event of disputes or claims of linguistic nature or concerning interpretation, the version of Terms and Conditions in Lithuanian shall prevail.

22. Modifications

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to revise any part of the Terms and Conditions at any time. The updated version of the Terms and Conditions will be effective as soon as it is accessible. You may be informed of any critical changes.

23. Contact us

If you have any questions about our Terms and Conditions, you can contact us at hello@sofainsider.com.

LAST UPDATED ON 30 NOVEMBER 2022